Confession

7 Things to Say to a Hurting Loved One

/ Blake Glosson / 3 Comments

Note: This article is also published on The Gospel Coalition. It was also discussed on Moody Radio (you can also listen on Spotify and most other podcast platforms).

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Arguably no moment is more formative than immediately after a loved one shares her pain with you. Relationships are defined by what happens in these sacred seconds. Your words can bring healing or harm, communicate love or judgment, build or destroy trust.

Listening is almost always the surest way to care for a hurting friend, as it establishes trust, facilitates understanding, opens the door to self-discovery and growth, and powerfully communicates the heart and love of Christ. Jesus excelled in the ministry of listening, and he wants us to follow in his footsteps.

Yet Jesus did more than listen to sufferers; he also spoke life-giving words to them. While we should always take a listen-first approach with hurting loved ones, we should also look for opportunities to speak words of hope and encouragement. A timely word of encouragement can bring blessing and even healing: “Gracious words are like a honeycomb, sweetness to the soul and health to the body” (Prov. 16:24; cf. 12:18; 25:11).

Unfortunately, we often find ourselves ill-equipped to speak words of life to hurting loved ones. Consider seven helpful phrases to keep near.

1. “Thank you for sharing this with me.”

When someone reveals her heart to you, she entrusts you with a priceless possession, saying, “I trust you enough to handle this with care.” Recognize the preciousness and privilege of this moment. It is an honor that she trusts you enough to make herself vulnerable. Dignify her by vocalizing your appreciation of this reality.

Expressing gratitude communicates, “You are valuable to me, and I am grateful you would entrust me with something as precious as your heart.” Acknowledging the value of a sufferer’s heart and feelings is one of the easiest and most effective ways to honor her. 

2. “This is a difficult situation.”

Suffering can be a breeding ground for accusation. Sometimes this accusation is self-inflicted, but often it is perpetuated by a misguided (or abusive) authority figure, peer, or the Accuser himself, who says to sufferers:

  • “Toughen up. What kind of Christian are you?”
  • “You shouldn’t still be grieving about this.”
  • “Why are you hurting? You must not trust God.”
  • “Why are you sad? You brought this upon yourself.”
  • “Why are you confused? You must not have genuine faith.”
  • “Why are you anxious? You must be sinning.”

When you acknowledge the difficulty of a situation, you remind the sufferer that she’s not crazy, stupid, or sinning for feeling hurt or confused. As limited people walking alongside limited people in a broken and complex world, often the most fitting thing we can say is simply, “This is hard.”

Another useful phrase is, “This is wrong.” This sentiment is especially appropriate when the sufferer has been mistreated or abused. Acknowledging the wrongness of injustice is right; Christ hears your words and says, “Amen.” Jesus sees and hates the ravaging effects of sin (Prov. 8:13; Isa. 59:15), mourns with his people (Isa. 53:4; 63:8–9; John 11:33–35), and will one day return to bring judgment and make all things right (Rev. 21:1–8; 22:1–7).

3. “My heart hurts for you.”

I still remember the first time someone (a long-time family friend) spoke these exact words to me. I remember thinking, “I don’t think five words have ever made me feel so . . . loved.” Not only did this person see and acknowledge my suffering, but she cared enough to enter into it.

Expressing your sympathetic pain incarnates the heart of Christ, who enters into our pain and suffers with us in all our affliction (cf. Isa. 53:4; 63:8–9; John 11:33–35; Acts 9:1–5). It also alleviates the sufferer’s loneliness, if only for a moment. The words, “My heart hurts for you” remind your loved one that she does not walk alone. Not many assurances are more comforting to a hurting soul.

4. “Thank you for modeling Christlikness by [insert one specific way the sufferer is demonstrating Christlikeness].”

Encouragement is universal medicine for hurting souls. Do not leave an interaction with a hurting loved one without administering this tonic. Even if you can’t change her circumstances, you can buoy her by speaking a specific word of encouragement.

As your loved one explains her hardship, listen closely for things she’s doing well. Acknowledge these things and thank her for her example. Useful phrases include:

  • “I admire the way you [insert behavior].”
  • “Your [insert behavior] encourages me and glorifies God.”
  • “Your [insert behavior] is clear evidence of the Holy Spirit at work in you.”

When you acknowledge how a sufferer’s efforts encourage you, reflect Christ, or serve God’s people, it reminds her that God is at work and that her suffering is not pointless.

5. “This verse has been meaningful to me: [read/quote Scripture].”

No words help a hurting person more than God’s words. Scripture is food for famished ones (Matt. 4:4), comfort for the afflicted (Ps. 119:49–50), life for those walking through the valley of the shadow of death (Ps. 119:25, 50, 107; John 6:63). When walking with a hurting loved one, remind her of God’s presence and promises:

Praying with a hurting loved one is another effective way to use your words to bless her and point her to God’s presence and promises. One of my favorite passages to pray with hurting loved ones is Psalm 143 (especially vv. 6–12).

We do need to be careful with how we introduce Scripture to someone suffering. God’s Word should never be used to downplay suffering (band-aiding) or to show superiority over the other person (disparaging). You’ve heard the unhelpful advice:

  • You’re depressed? Philippians 4:4 says, “Rejoice always!” 
  • You’re anxious? Philippians 4:6 says, “Be anxious for nothing!”
  • You’re lonely? God’s Word tells us to pursue relationships. Have you tried spending time with people?

Unhelpful statements like these communicate arrogance (Look at how much wisdom I have that you don’t) and ignorance (Your suffering is an easy problem to fix; you just need to read this verse). A sufferer’s pain is never as simplistic as a problem to fix or a lesson to learn. Let’s be careful not to communicate these harmful messages.

6. “What can I do to help?”

During the conversation, you might ask, “What would be most helpful for me to do right now? Would it be most helpful for me to listen? To pray with you? To share my thoughts?” Asking this question (and honoring her request) will communicate love and direct you on how to serve her most effectively.

After the conversation, you can ask, “How can I best care for you in the days ahead?” Often it is useful to offer specific suggestions:

  • “Could I bring you a meal on Thursday?” 
  • “Would it be helpful if I picked up your son from school on Friday during your doctor’s appointment?”
  • “Would you like to meet before your interview on Monday to talk through some of your potential responses?”

Don’t assume you know what a sufferer needs (whether in the conversation or after the conversation). Feel free to offer suggestions, but—generally speaking—it’s best to let her tell you what would serve her most effectively.

7. Nothing.

Silence is, at times, the most appropriate response to someone’s suffering. For example, immediately after a friend loses a loved one or undergoes a traumatic experience, words can be stifling or even hurtful. The same is often true whenever a loved one begins weeping while sharing her pain. In moments like these, often the best way to show love and support is non-verbal. Hug her. Weep with her. Hold her hand. Usually, when someone’s suffering is intense, what she needs most from you is simply for you to be there (see Job 2:12–13).

A good habit when a sufferer shares her pain is to say nothing for at least five seconds when it’s your “turn” to talk. This intentional pause gives the other person a chance to breathe and share anything else that is on her heart or mind. It also communicates, “I am here to listen and understand, not merely to fix you or share my thoughts.”

When someone shares her pain, you have a golden opportunity to put the heart of Christ on display. Make the most of this opportunity by listening well, praying for the Spirit’s help, and speaking words of grace and love.

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Blake Glosson is a pastoral resident at Chapelstreet Church in Geneva, Illinois, and an MDiv student at Reformed Theological Seminary. He has been published by The Gospel Coalition and Crosswalk.com and republished and/or referred by Eternal Perspective Ministries (Randy Alcorn), Challies.com (Tim Challies), Moody Radio (here, here, and here), The JOY FM (The Morning Cruise with Dave, Bill, and Carmen), ChurchLeaders.com, The Aquila Report, Monergism.com, and numerous other sources. Previously, he served as the director of young adults at New Covenant Bible Church in St. Charles, Illinois.

Listen to Moody Radio’s discussion of this article here (or on Spotify here).

Read “In Suffering, God Isn’t (Simply) Teaching You a Lesson” here.

Read “When to Give Advice and When to Listen” here.

Read “Four(teen) Ways to Improve Your Listening” here

Read “Three Ways to Glorify God in Worry and Anxiety” here.

How to Give (and Receive) Repentance

/ Blake Glosson / Leave a comment

Note: This article is also published on The Gospel Coalition.

Imagine you are on Family Feud, and Steve Harvey gives the following prompt:

“We asked 100 sinners, ‘Name one reason why you do not repent of your sin to one another.’ The top seven answers are on the board.” 

What do you think the most common responses would be? I’d offer these seven. 

We don’t repent because. . .  

  1. We’re completely blind to our sin, or we don’t think our sin is bad enough to warrant repentance.
  1. We don’t think the other person deserves our repentance. Maybe we think they sinned first, or they sinned more, or their sin caused our sin, so we refuse to repent until they do.
  1. We don’t think repenting will help anything. Sometimes we fear our repentance will fuel their pride, appear to ignore their fault, or lead to further conflict. So we stay silent.
  1. We are too proud. Repentance means admitting we were wrong—and that we need mercy—which requires Christlike humility. Sometimes we don’t want to stoop that low.
  1. We are too ashamed of our sin or too afraid of the consequences. Repentance also means giving up (the feeling of) control over our own reputation, and putting ourselves at the mercy of others. This takes vulnerability—something many people run from.
  1. We don’t want to change. Biblical repentance requires turning—changing our behavior—which can feel a bit like heart surgery. Many resist confessing their sin because they love it too much to give it up.
  1. We don’t know how to repent. Many people never had repentance clearly modeled in the home or taught in the church, leaving them unequipped to put it into action.

So why should we confess our sins to one another?

James 5:16 gives us a helpful starting point: “Confess your sins to one another and pray for one another, that you may be healed.”

This verse gives us at least two motivations to confess our sins to one another:

  1. Because God commands us to.
  2. Because God commands us to for our healing.

Repentance is not a punishment God makes us pay after we sin; it’s medicine God uses to heal us from our sin’s ravaging effects. God uses our repentance to enliven us (Acts 11:18), refresh us (Acts 3:19–20), restore us (Luke 15:11–24), cleanse us (1 John 1:9), and enrich our fellowship with him and with one another (1 John 1:6–7). Repentance is not a curse to fear, but a gift to cherish.

How do I repent of my sin to someone?

Repentance can be hard, but it doesn’t need to be complicated. Below is a simple “1-2-3 model” of repentance: one statement, two omissions, three questions.

One statement:

“I am sorry that I [insert sin].”

We can call this naming the sin. James 5:16 says, “confess your sins to one another” Both the words “your” and “sins” are key here.

First, confess your sins. Repentance is not saying:

  • I’m sorry you were hurt.
  • I’m sorry you were offended.
  • I’m sorry you interpreted that the way you did.

Rather, repentance is saying,

  • I’m sorry I spoke harshly with you.
  • I’m sorry I was dishonest with you.
  • I’m sorry I was selfish in demanding my way.

Second, confess your sins. This means taking the offense out of the abstract (“I’m sorry I hurt you”) and getting specific about how you sinned against the other person. Specificity honors the other person, legitimizes her pain, helps both parties come to an agreement, and gives you something specific to work on in the future.

Two omissions:

  1. Finger-pointing: “I am sorry I [insert the sin], but you. . .”
  1. Self justification: “I am sorry I [insert the sin], but I wouldn’t have had to if. . .”

Finger-pointing and self-justification are two of the biggest roadblocks to healing and reconciliation. I once heard a pastor say, “In conflict, always own 100 percent of your 2 percent.” In other words, even if you were only two percent of the problem, own it. Not only does this honor God (our ultimate motivation), but often when we take full ownership of our sin, the other person will reciprocate and confess her sin, too.

Three questions:

  1. “Will you forgive me?”

Trying to forgive someone who hasn’t asked for your forgiveness is like trying to climb a mountain with a bag of rocks strapped to your back. It’s possible, but much harder, more painful, more tiring, and less enjoyable. Asking for forgiveness doesn’t remove the mountain the other person must climb to forgive you, but it can immediately remove a significant amount of weight off her back, which can be immensely freeing. This might be the one question your loved one has been longing to hear from you for days, months, or years.

  1. “Was there any other way that I hurt you in this situation?”

One of the most important aspects of confession is coming to an agreement about the sin committed, the pain caused, and the plan of action going forward. (The Greek word for confess in James 5:16 literally means “to agree.”) Without coming to an agreement, bitterness and distance will continue to thrive.

  1. “How can I love you better in the future?”

Beneath this question is the humble acknowledgement that, “Maybe I don’t know what you need. You tell me how I can love you better.” This question conveys love, facilitates needful communication, and provides a healthy foundation for healing and reconciliation. 

How do I receive repentance?

Because repentance is so rare, it can be difficult to know how to respond when someone actually does confess their sin to us. Consider three simple tips. (In cases of abuse, seek help from others to determine the best way forward.)

  1. Thank them for repenting and grant them forgiveness.
  1. Confess any way that you sinned in this matter. (It is possible that you have not sinned, in which case you shouldn’t make something up.)
  1. Communicate exactly how you were hurt and how you would feel loved in the future, so that they can work on changing.

We have a responsibility to communicate our needs to those closest to us. It’s not loving to sweep their sins under the rug or to tolerate their annoying habits without saying anything. This will only enable their behavior and feed bitterness in our hearts.

Cherish Repentance

Repentance is a gift of God that leads to life and healing (Acts 11:18; James 5:16). Let’s cherish it, cultivate it, and live in gratitude and dependence on God as we seek to model it in our lives.

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Blake Glosson is a pastoral resident at Chapelstreet Church in Geneva, Illinois, and an MDiv student at Reformed Theological Seminary. He has been published by The Gospel Coalition and Crosswalk.com and republished and/or referred by Eternal Perspective Ministries (Randy Alcorn), Challies.com (Tim Challies), Moody Radio (here, here, and here), The JOY FM (The Morning Cruise with Dave, Bill, and Carmen), ChurchLeaders.com, The Aquila Report, Monergism.com, and numerous other sources. Previously, he served as the director of young adults at New Covenant Bible Church in St. Charles, Illinois.

Read “An Answer to Prayer Even Better than Clarity” here.

Read “How to Starve Bitterness” here.

Read “Which Memories Should I Dwell On?” here.