Questions

The Neglected Ministry of Asking Questions

/ Blake Glosson / 7 Comments

Think about people who make you feel loved. What about them makes you feel this way? Without knowing you (or them), I can almost guarantee they ask good questions and listen well. David Augsburger observed, “Being heard is so close to being loved that most people cannot tell the difference.” Show me a person who asks questions and listens, and I’ll show you a person who makes people feel known and loved.

Sadly, this is an increasingly rare gift. Stephen Covey notes, “Most people don’t listen with the intent to understand; they listen with the intent to reply.” In other words, most people don’t actually listen—they wait. They wait for you to stop talking so they can talk. Some of this is a matter of attention span—trained by short videos on social media, minds quickly wander. But at a deeper level, most people are simply more interested in what they have to say than what the other person has to say.

This makes asking questions and actively listening one of the rarest (and most powerful) ways to communicate love. And when we bless others by asking good questions and listening well, we uniquely and powerfully reflect God’s character and love. Question-asking was one of Jesus’s favorite tools. Even though Jesus knew all things (John 16:30)—including people’s hearts (John 2:24–25)—he still asked over 300 questions in the Gospels alone.

Though we’ve all benefited from good questions and active listening, many of us feel ill-equipped to do it ourselves. To that end, here are three principles for question-based conversation.

1. Be Curious

The beginning of asking good questions is being genuinely curious about the person to whom you’re speaking. A good conversational tool to keep in your toolbelt is the acronym FORKS. Whenever you meet with new people, ask about their:

  • Family
  • Occupation
  • Recreation
  • Knowledge
  • Spirituality

(I provide sample questions for each topic at the end of this article.)

“Why” questions are often the best kind to ask. This will help draw out the other person’s motivations, passions, and feelings—which not only makes for better conversation but also helps you get to know this person beyond a surface level.

Another great way to begin a question is with the phrase, “Can you teach me about?” Pick a topic that you know the other person is passionate about or experienced in, and ask the person to educate you on it. This is one of the most effective (and fun) ways to get to know people and to make them feel valued—and it gives you an opportunity to learn. Everyone wins.

2. Follow Up

Once the other person finishes talking, try to repeat the content in your own words (e.g., “So, you’re saying?”). Making a habit of asking this follow-up question will help you learn to listen well. It’ll also assure other people that they’ve been heard and that you value what they have to say.

Another great follow-up question is “Can you tell me more about [choose one part of what they just shared]?” or “What do you mean by [choose one part of what they just shared]?” Not only does this spark deeper conversation, but it signals to the other person, “I’m interested in what you have to say, and I want to make sure I don’t misunderstand you.”

3. Ask Leading Questions

One of the best ways to love others (and glorify God) is to ask questions that lead to mutually edifying, Christ-exalting discussion. God tells us to think about praiseworthy things (Phil. 4:8) and to talk about things that build up the people in the conversation (Eph. 4:29). Think about the kinds of questions that you typically ask. Do they typically stimulate discussions that lead to praise and gratitude? Or do your questions typically stimulate gossip or complaining?

All questions lead somewhere and set the tone and trajectory of a conversation. The next time you’re conversing with someone, ask yourself: Where do my questions lead? Do they tear down or build up? Do they promote anger or love? Do they lead to mutual frustration or mutual edification?

Communicate Love

Everyone has something to say, but few have the opportunity to say it since question-asking and listening are increasingly rare.

The next time you meet with someone, challenge yourself to ask more questions than you answer. This can go a long way in making the other person feel valued—and it’s one of the most powerful ways to communicate the character and love of God.

Note: This article was first published by The Gospel Coalition. It was republished by Randy Alcorn’s Eternal Perspective Ministries.

Sample questions for FORKS:

  • Family: How has your relationship with your brother been? How is your mom’s health? How have you been shaped by your parents? What is your favorite attribute in your spouse? What is your sister like? Who are you closest with in your family, and why? What does your family enjoy doing together? What is your favorite family vacation or tradition, and why?
  • Occupation: What inspired you to pursue the job/major you have? What is your favorite part about your job/major and why? What have you been working on at your job/school recently? Can you teach me about [insert something related to their job]? What has been most interesting to you about the class you’re taking, and why does this interest you?
  • Recreation: What do you enjoy doing in your free time and why? How has your [insert hobby or project] been going? What would you say you are most passionate about? If you could make a living out of doing anything, what would you pick and why? Why do you enjoy [insert their favorite TV show/book/activity] so much? If you could join a club or take a class for fun, what would be the activity/subject?
  • Knowledge: What have you been learning about recently (in general)? What have you been learning about yourself recently? What have you been reading recently and how is it impacting you? What have you learned about [insert their passion] recently? Can you teach me about [insert something related to their passion or skill]? What is your favorite medium for learning, and why? (e.g., books, podcasts, YouTube videos, hands-on learning, etc.) What is the best advice you have ever received?
  • Spirituality: How are you doing spiritually? What is one joy and one challenge in your faith recently? What has God been teaching you recently? What is one way you would like to grow in this season of life, and why? What stood out to you from last week’s sermon, and why? How did you come to faith in Christ?

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Blake Glosson is a pastoral resident at Chapelstreet Church in Geneva, Illinois, and an MDiv student at Reformed Theological Seminary. He has been published by The Gospel Coalition and Crosswalk.com and republished and/or referred by Eternal Perspective Ministries (Randy Alcorn), Challies.com (Tim Challies), Moody Radio (here, here, and here), The JOY FM (The Morning Cruise with Dave, Bill, and Carmen), ChurchLeaders.com, The Aquila Report, Monergism.com, and numerous other sources. Previously, he served as the director of young adults at New Covenant Bible Church in St. Charles, Illinois.

Read “Four(teen) Ways to Improve Your Listening” here.

Read “How to Do (and Enjoy) Discipleship” here.

Read “Four Burdens Jesus Never Asked You to Carry” here.

Read “Three Ways to Make Your Encouragement Meaningful” here.

Four(teen) Ways to Improve Your Listening

/ Blake Glosson / 2 Comments

“Christians have forgotten that the ministry of listening has been committed to them by Him who is Himself the great listener and whose work they should share.” —Dietrich Bonhoeffer

“My dear brothers and sisters, take note of this: Everyone should be quick to listen [and] slow to speak…” —James 1:19, NIV

Nothing unburdens a hurting soul, delights a cheerful soul, or gives clarity to a muddled soul like a friend who listens with interest. As David Augsburger observed, “Being heard is so close to being loved that most people cannot tell the difference.” (I would also suggest that being heard is so close to being known that most people cannot tell the difference.)

We all long to be known and loved, and listening is custom-fit to accomplish both of these ends. When done correctly, listening can bring healing, refreshment, encouragement, transformation. In fact, I would argue that there is not a single conversational habit you could adopt that will have a greater impact on the people in your life than listening well. (The practice of giving specific encouragement is also near the top of the list.)

The problem is that many parents, counselors, teachers, and friends believe the best way to have an impact is to talk—to offer advice, share knowledge, or impress with words of wisdom. Most of the time, that’s not the case. As the adage goes, “People don’t care how much you know until they know how much you care.” You earn the right to speak into one’s life through listening well. As Dietrich Bonhoeffer put it, “We should listen with the ears of God so that we may speak the word of God.”

Do you want to have an impact on those around you? Learn to listen well. Listening is a gift you can always give and a skill you can always improve. To that end, consider four(teen) ways to improve your listening.

1. Choose to listen.

Probably half the reason why many don’t listen well is because they don’t choose to. The first step to listening well is a matter of intentionality—a conscious choice.

In every conversation, you have two options (with a wide spectrum in between): tune out or listen well. Often this is simply the choice between putting yourself first and putting the other person first. As Stephen Covey put it, “Most people don’t listen with the intent to understand; they listen with the intent to reply.” Most people are more interested in what they have to say than what you have to say.

The reason being heard feels so much like being loved is because true listening is loving. It is caring rather than consuming, understanding rather than using, giving rather than taking. Not many habits reflect the gospel more powerfully than this.

2. Don’t assume you already know what the other person has to say.

Perhaps nothing kills active listening more than assuming “I already know this.” Worse, when we assume the other person has nothing interesting, new, or novel to offer, it can subtly fuel spiteful feelings toward him. To quote Bonhoeffer again, “There is a kind of listening with half an ear that presumes already to know what the other person has to say. It is an impatient, inattentive listening that despises the brother and is only waiting for a chance to speak and thus get rid of the other person” (emphasis mine).

At best, the assumption that the other person has nothing new or interesting to offer is unhelpful. At worst, it will deteriorate a relationship. Meanwhile, if you approach interactions with the expectation that you will learn something new, you will not only listen better, discover more, and participate with greater enjoyment, but you will also honor the other person and reflect the love of Christ. As my friend Caleb Collins put it, “Treat others like they have something valuable to say and you will likely both give and get something valuable in return.”

3. Become an expert at asking questions.

Asking questions and listening are a match made in heaven (literally). Jesus asked over 300 questions in the gospels alone—even though he “already knew what others had to say” infinitely more than we do! (See Psalm 139:4; John 2:24-25.) If question-asking and listening were merely about information gathering, Jesus wouldn’t have done it. Yet he majored in it. Why? Because question-asking is a uniquely powerful form of ministry.

Asking questions communicates that you value the other person (and what she has to say) in a way that talking simply cannot—regardless of how profound your words are. This is a priceless gift in a world full of people starving to be noticed and valued. If you ask good questions, people will encounter the attentive, loving, interested presence of Christ through you in a rare and transformative way.

If you struggle to think of good questions to ask, remember that you always have FORKS in your tool belt. (See this article for an explanation of this acronym and further tips on asking great questions.)

If you are a counselor or a friend of a hurting loved one

Asking questions is especially important when helping a hurting loved one. Asking questions shows the other person that you see her as a person to foster, not a problem to fix. (It also helps you give much better counsel if and when you do speak.) Always aim to ask at least 3 questions before offering your input.

Counselors should aim at something like a 10-to-1 ratio between asking questions and giving advice. Effective counseling is much more about understanding the other person (and helping him understand himself) than it is about fixing or giving answers. People are more likely to change when you help them come to a conclusion than when you tell them what they should think. Advice (often) band-aids a wound; listening and asking questions work toward healing the wound.

4. Show interest.

If you want to make someone feel heard, listen. If you want to make someone feel loved, listen with interest. Consider ten ways to grow in this area:

  1. Look her in the eye. Maintaining eye contact communicates to the other person, “You are the most important thing to me right now.” Wandering eyes will always make the other person feel unheard (or not fully heard at best).
  1. Face her. As someone is talking, ask yourself, “Does my body language communicate that I am all-in on this conversation or that I’m more interested in something else?”
  1. Put down your phone. Not many things communicate disinterest (and disrespect) more than looking at your phone when someone is talking to you. Meanwhile, putting your phone away assures the other person that she has your undivided attention.
  1. Ask clarifying questions. Clarifying questions communicate your desire to understand and your interest in the conversation. Two of the best questions to ask are, “What did you mean by [insert one specific word or phrase they said]?” and “Are you saying that [insert what you think they’re saying in your own words]?” 
  1. Smile. Smiling shows that you enjoy the other person’s presence. You don’t need to smile for the entire interaction. But if you spend two hours with someone and you never smile, what does this communicate to the other person about your interest in them?
  1. Nod while she’s talking. Facial expressions and non-verbal affirmations show her that you understand and you’re actively listening.
  1. Write down important details. It can be easy to forget important parts of a dialogue (e.g., the names of her kids, the anniversary of her mom’s death, her prayer requests). Immediately after a conversation ends, make note of these things. Remembering sensitive details will go a long way in making someone feel heard and loved.
  1. Set aside time for undistracted listening. It is understandably difficult to listen well as you’re rushing out the door, about to take an important phone call, or falling asleep after a long day. Make listening easier by setting aside time when you can be engaged without distraction. If you’re unable to give someone your full attention, ask her, “Can we talk about this [insert a specific day and time]?” This communicates that you care about this person’s thoughts enough to make sure you can give them your full attention.
  1. Pray. Before you meet with someone (or before you get home from work to see your spouse), pray, “Help me to listen well.” This glorifies God, honors the other person, and puts your mind in the right place. And you better believe God is delighted to answer this prayer!
  1. Follow up. Every time you follow up with someone about something she said, you communicate that “I heard you, I care about you, and I want to hear more about you.” Often the sweet spot to follow up is within 24-72 hours.

Love by listening

You will have an opportunity to love someone today by listening well. Take advantage of this opportunity and lean into it as a gift from God. Not many things will convey the affection of Christ more powerfully than your intentional and interested attention.

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Blake Glosson is a pastoral resident at Chapelstreet Church in Geneva, Illinois, and an MDiv student at Reformed Theological Seminary. He has been published by The Gospel Coalition and Crosswalk.com and republished and/or referred by Eternal Perspective Ministries (Randy Alcorn), Challies.com (Tim Challies), Moody Radio (here, here, and here), The JOY FM (The Morning Cruise with Dave, Bill, and Carmen), ChurchLeaders.com, The Aquila Report, Monergism.com, and numerous other sources. Previously, he served as the director of young adults at New Covenant Bible Church in St. Charles, Illinois.

Read “Five Habits That Kill Contentment” here.

Read “Four Burdens Jesus Never Asked You to Carry” here.

Read “Three Ways to Glorify God in Worry and Anxiety” here.

Read “An Answer to Prayer Even Better Than Clarity” here.